Shipping policy

Freddies Official Limited (“Freddies”, “we”, “our” or “us”) operates freddiesofficial.com (“Website”). This Shipping Policy explains our shipping charges, estimated delivery times and what happens if an order is delayed, damaged or lost.

Shipping Costs

Republic of Ireland

Tracked shipping is €4.95. Orders over €75 qualify for free shipping.

Northern Ireland

Tracked shipping is £4.95. Orders over £75 qualify for free shipping.

Great Britain

Tracked shipping to England, Scotland and Wales is £4.95. Delivery typically takes up to six business days from dispatch. Orders over £75 qualify for free shipping.

United States

All US orders are sent using tracked delivery. Delivery typically takes 5–6 business days from dispatch, although customs clearance may cause delays.

Shipping is calculated according to the total weight of the order:

  • Up to 1kg: $20.00
  • Over 1kg and up to 1.5kg: $28.00
  • Over 1.5kg and up to 2kg: $35.00

Important Information for US Customers

Our products are manufactured in China and dispatched from Ireland. US Customs generally assesses import charges based on the product’s country of origin rather than the country from which the parcel is dispatched.

The United States suspended duty-free de minimis treatment for low-value commercial shipments from 29 August 2025. As a result, import duties, taxes, customs processing fees or carrier handling charges may apply to US orders regardless of their value.

These charges are not included in our product prices or shipping fees and are the responsibility of the customer. The courier or customs authority may contact you directly to arrange payment before delivery.

We cannot provide an exact estimate of these charges because they are determined by US Customs and the relevant carrier.

If the required charges are not paid and the parcel is returned to us, we will refund the value of the returned products once we receive them. Original shipping charges and any return or customs-related costs charged to Freddies may be deducted from the refund. If the parcel is not returned to us, we may be unable to issue a refund.

France, Germany and the Netherlands

Tracked shipping is €8.95. Delivery typically takes up to six business days from dispatch. Orders over €75 qualify for free shipping.

Shipping charges and free-shipping thresholds will be displayed at checkout before payment.

Processing and Delivery

Order Processing

Orders are normally dispatched within 1–3 business days after payment has been received.

Our fulfilment centre operates Monday to Friday during standard business hours, excluding Irish public holidays.

Estimated Delivery Times

Once dispatched, orders typically arrive within:

  • Republic of Ireland: 1–2 business days
  • Northern Ireland, Great Britain and listed European destinations: up to 5–6 business days
  • United States: approximately 5–6 business days, excluding customs delays

Delivery times are estimates and are not guaranteed. Delays caused by couriers, customs, severe weather, public holidays or other circumstances outside our reasonable control may occasionally occur.

If your order has not arrived within 21 working days of dispatch, please contact us at info@freddiesofficial.ie. We will contact the courier and investigate the delivery.

Changing Your Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

We will try to update the address, but we cannot guarantee that changes can be made once the order has entered the fulfilment or dispatch process. Freddies cannot accept responsibility for an incorrect address provided by the customer if the order has already been dispatched.

P.O. Boxes

Orders addressed to a P.O. box can only be sent using an available postal service. Courier delivery is not available to P.O. boxes.

Out-of-Stock Items

In the unlikely event that an item becomes unavailable after you place your order, we will contact you and offer a suitable alternative, a refund for the unavailable item or cancellation of the full order where appropriate.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where available.

Damaged or Lost Parcels

Parcels Damaged in Transit

If your parcel arrives visibly damaged, please refuse the delivery where reasonably possible and contact us.

If you accept the delivery or the damage is discovered after delivery, please contact us as soon as possible at info@freddiesofficial.ie and include:

  • Your order number
  • Photographs of the damaged packaging
  • Photographs of the damaged products
  • A brief description of the issue

Please retain the products and packaging while we review the issue. Accepting a damaged parcel does not affect your statutory consumer rights.

Where an order has been damaged in transit, we will provide an appropriate replacement or refund in accordance with your statutory rights. We may separately pursue the matter with the courier, but you will not be required to make a claim against the courier yourself.

Lost Parcels

If tracking has not updated or your parcel appears to be lost, please contact us and we will investigate with the courier.

Freddies remains responsible for the order until it is delivered to you or to a person nominated by you. If the parcel cannot be located or delivery cannot be confirmed, we will offer a replacement or refund as appropriate.

Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will try to cancel the order, but this may not be possible once it has entered the fulfilment process. If the order has already been dispatched, please follow the process set out in our Refund Policy.

Contact Us

For shipping-related questions, please contact:

Email: info@freddiesofficial.ie